London 26 September, 2011 - Leading independent managed service provider SaintGroup is providing the Federation of Small Businesses (FSB) with IT infrastructure and support that is enabling the organisation to boost customer service for its 200,000 plus membership and 160 support staff while reducing system management costs.
SaintGroup has provided FSB with a managed service for ICT infrastructure, website, e-mail and office facilities. It is also supporting the federation’s customer relationship management (CRM) system that underpins its contact centre operations. SaintGroup completed the transition to managed service operations in the spring of this year.