SaintGroup provides a Unified Communicator that offers a single access point for all business communication and collaboration needs, and provides control over your communications. This enables real-time access to everyone in the organisation regardless of location, and with rich presence information that makes every phone call or instant message (IM) count.
To increase workday efficiency, Unified Communicator enables users to be accessible and able to respond immediately to the needs of others through real-time communication methods. Contact information can be launched from caller ID screen-pops, while secure chat and web and video collaboration sessions can be initiated with a single click. By integrating widely-used PC applications with a single access point for all communications and collaboration needs, you can improve the speed and efficiency of your employees, while also maximizing the value of your technology investments.
Communication choices are broadened as the best method of communication can be chosen before contact is initiated, thereby improving the efficiency of interactions with others. Unified Communicator incorporates voice communications, conferencing, and collaboration capabilities into popular business applications so you can further enhance your productivity with click-to-call from personal information managers (PIMs), Microsoft® Internet Explorer®, Apple® Safari®, and Microsoft Office.
Personal Ring Groups can be set up, with Dynamic Extension routing calls including any preferential treatment for certain callers. Users can stay connected wherever they are, using a mobile phone, residential set, or any phone to make and receive calls as though they were at a desk. Editing the Dynamic Status and the Dynamic Extension number, and checking corporate contact details, presence information and voice mail message details can be done via a mobile device or through website access via a web portal. Unified Communicator provides the ability to dial through your PBX from any location; and wherever you are, you have access to the entire organisation and its toolset.
Employees need to be able to process requests and queries as quickly and completely as possible and SaintGroup’ soft client services allow frontline staff to easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way. Collaboration tools can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to an enquiry and improved customer responsiveness.
Costs are reduced as travel, facilities expenses, and long-distance communications charges fall, with user communities able to communicate through audio or web conference facilities with the click of a mouse, eliminating the need to pay for hosted external conferencing services. SaintGroup soft client services enable users to access unified communications services with simplified mobility to ensure that they remain in touch with the latest decisions and can react instantly – regardless of location.