Articles tagged with: Customers

Aug08

Bring Your Own Device

Categories // Featured, Latest News, Blog

Bring Your Own Device (BYOD), one of the latest terms ‘trending’ in the market place, is the idea that company employees can use their own personal devices, for work purposes to access and use company applications and data.

For any IT Manager, the idea of letting an employee loose within the corporate network, with a device of which he has no knowledge, on hardware with unclear specification and running an Operating System over which he has no control, could lead to nightmares or, at minimum, sleepless nights.

Aug03

What is Service Delivery Management?

Categories // Featured, Latest News, Blog

The role of a Service Delivery Manager within the Managed Service Industry and why Service Delivery Management is integral to the services we sell to our customers.

Service Delivery Manager is a role/title that is used in industries ranging from Hospitality to Construction, in fact looking on a well-known internet recruitment site today there were over 10,000 Service Delivery Manager (SDM) roles posted in the past 7 days. Based on this you would expect it to be a role that people are familiar with, but this is not necessarily the case. Frequently our sales teams find the need to explain the SDM role in the context of the IT Managed Service Industry and demonstrate why Service Delivery Management is integral to the services we sell to our customers.

Jul31

SaintGroup Managed Services Announces New CEO

Categories // Featured, Latest News

Steve Clark set to lead company in ‘exciting new phase’ following recent success.

SaintGroup Managed Services has appointed Steve Clark as its new CEO. Clark is a highly-experienced IT and telecommunications professional with particular expertise in managed services and connectivity. His appointment follows SaintGroup’s recent 15% year-on-year growth in its core business and marks an exciting new phase for the company at a time when demand for fast-evolving technologies such as unified communications is creating major market opportunities.

Jul30

Beach Volleyball and Managed Services

Categories // Featured, Blog

CEO Martin Mackay shares his opinions on the parallels between the Olympics and a customer centric Managed Services solution.

Over the first weekend of the Olympics I was fortunate to attend the Beach Volleyball. Everyone will have his or her opinion as to the merits of this sport’s inclusion in the Games - after all, it was more a party than sport, with loud music after every point contributing to the atmosphere that was more resonant of the Copacabana than Horseguard’s Parade – but the competitive intensity, the excitement and the skill of the competitors could not be dampened by the rain, which did indeed threaten to turn the event into mud-wrestling at one point.

Jul25

Olympics? SaintGroup will not play games with your Infrastructure

Categories // Featured, Latest News, Articles

SaintGroup is ready, set and good to go to meet our clients’ service needs during the Olympic period of 27 July-12 Aug 2012 and 29 Aug-9 Sept 2012 respectively.

With Canary Wharf Group and Deloitte’s undertaking an IT, telecoms and transport infrastructure ‘Stress Test’ in May – which involved companies across the capital (representing about 21,000 staff) testing business’s IT and telecommunication capabilities and how easily their staff could work flexibly – the rise in flexible working, travel disruption and staff unavailability is both expected and planned for.

Jul17

Windows 8 the platform for Converged Devices

Categories // Featured, Latest News, Blog

Tim Clegg, SaintGroup' Head Of Transformation And Microsoft Champion Provides Some Insight Why Windows 8 Is Ready For Business And A Key To This Is Supporting A Convergent Device Strategy.

I recently watched an edition of the Channel 4 program ‘Undercover Millionaire’. Now some will enjoy the fly on the wall documentary, and some will not, nevertheless I couldn’t help but be humbled as several less fortunate folks were given a huge boost by the recognition provided. This reminded me of a recent letter we received at SaintGroup from a customer, importantly, highlighting how the services used impact their ability to deliver to their Core Purpose as a business. “The service SaintGroup delivers makes a direct difference to the lives of people in difficult situations and they are frustrated when hampered in their efforts. I guess we are the ones that feel the heat when their passion is slowed!”

Jul13

The importance of Trust

Categories // Featured, Blog

Stephen Covey Jr. in his book “The Speed of Trust” highlights trust as “the one thing that changes everything”. In essence, his idea is that where trust exists, speed increases and costs decrease, with of course the corollary that a lack of trust decreases speed and increases costs being equally true. The impact of global terrorism on air travel is probably the clearest example of his thesis in action.

Jul11

SaintGroup Customer Satisfaction

Categories // Featured, Latest News, Articles

Delivery of excellent services to exceed client expectation is core to SaintGroup’s business.

It is SaintGroup principal message driven both internally and externally, from SaintGroup’s operational philosophy and across each step of any client interaction, and needs to be monitored and measured at every stage.

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SaintGroup News

News
Events
Blog Posts

- Security Forum - 20th June
- SaintGroup Launches Social Responcibility Project - 27th June
  
  SaintGroup opens US$500 000 Housing project for Sesiyafunda Foundation
- SaintGroup Joins IAMEC - 12th June
  
  SaintGroup joins International Association of Master Electrical Contractors to refine DataCenter and Related Standards
- Security Forum - 20th June
- SaintGroup Launches Social Responcibility Project - 27th June
  
  SaintGroup opens US$500 000 Housing project for Sesiyafunda Foundation
- SaintGroup Joins IAMEC - 12th June
  
  SaintGroup joins International Association of Master Electrical Contractors to refine DataCenter and Related Standards
- Gartner's Magic Quadrant Recognises Brocade's Vision
  
  Strengths in the metrics of “completeness of vision” and “ability to execute,” set Brocade in the “Visionaries” quadrant.
- Frost & Sullivan lauds Mitel for Blazing a Trail with Cloud Ready Unified Communication
  
  Mitel leads the industry with single software stream enabling customers to
- Business Productivity with Lync has a clear ROI
  
  SaintGroup considers the options for increasing productivity and ROI as businesses increase focus on always-on availability