news banner

Articles tagged with: News

May28

Unified Comms Confusions Blights Adoption

Categories // Featured, Latest News, Blog

“In these straightened financial times, it is difficult to get people to buy into unified communications” IT Pro reports...

Referring to SaintGroup’ recent survey of 100 business and IT decision makers, where 51 per cent of respondents said unified communications (UC) was the technology that contributed most to their business agility, IT Pro states that CIOs are reluctant to invest because of concerns over costs and deployment.
May24

Unified Communications

Categories // Featured, Latest News, Articles

Unified Communications is key flexible working enabler but IT professionals see migration and cost issues, says SaintGroup survey.

UK businesses demand vendor transparency as mobile working gathers pace

London, 24 May, 2012 – Unified Communications is recognised as a key enabler in preparing UK businesses as flexible and mobile working gathers pace but IT professionals are still concerned by risks surrounding this and other communications strategies supporting agile working, says research by leading independent managed service provider SaintGroup.

May24

A Picture Paints a Thousand Words

Categories // Blog

On the wall in the London office is the picture I drew about a year about to illustrate the vision of our cloud architecture...

I have to say that my complete lack of talent as an artist is immediately apparent - I am looking at it as I write this blog entry, and I can see that I have managed to make even the pin man (representing our customer end-user) look decidedly off-shape! However, the picture was never designed to do more than illustrate a concept.
May15

Secure Mobile Worker London

Categories // Events

SaintGroup is empowering companies to embrace the benefits of ‘Bring your Own Device’ and integrate into your existing environment, enabling non-company devices to access company data, remotely, securely & absolutely.

FREE BREAKFAST BRIEFING

Tower 42, 25 Old Broad Street, London, EC2N 1HQ

Thursday 28th June, 09:30 – 11:30

Consumerisation, with executive and mobile work force smart devices, provides solutions to CIO’s looking to provide greater innovation, better work-life balance and improved productivity as part of their strategy. This presents challenges to how data is managed and remains secure whilst being accessed from multiple device platforms and locations.

May15

Secure Mobile Worker

Categories // Featured, Latest News, Events

SaintGroup is empowering companies to embrace the benefits of ‘Bring your Own Device’ and integrate into your existing environment, enabling non-company devices to access company data, remotely, securely & absolutely.

FREE BREAKFAST BRIEFING

Manchester United Football Ground, Sir Matt Busby Way, Old Trafford, M16 0RA

Date to be confirmed

Consumerisation, with executive and mobile work force smart devices, provides solutions to CIO’s looking to provide greater innovation, better work-life balance and improved productivity as part of their strategy. This presents challenges to how data is managed and remains secure whilst being accessed from multiple device platforms and locations.

Apr25

SaintGroup Key Note Speaker at Service Desk and IT Support Show

Categories // Featured, Latest News, Events

Tim Clegg, SaintGroup' Head of Transformation presented 'A Managed Service Provider’s Transformational Journey' at a seminar held at The Service Desk and IT Support Show on the 25th April at Earls Court in London.

Tim Clegg, SaintGroup' Head of Transformation presented 'A Managed Service Provider’s Transformational Journey' at a seminar held at The Service Desk and IT Support Show on the 25th April at Earls Court in London; a key event on the calendar for IT Service Management for both IT Service Providers and enterprise organisations.
Apr23

Accountability

Categories // Blog

What is accountability and how do you drive it across the organisation?

When customers have issues with our service we have to respond with behaviour entirely compatible with our core operating philosophy: we have to recognise the customer's frustration and perception of poor service (even if we believe that the perception is unfair, we cannot deny the customer's perception and we have to acknowledge it), we have to be open & honest about our failings and we have to take accountability to fix the problems and make the customer delighted with our service.
Apr17

How customer centric do you need to be?

Categories // Blog

Are there degrees of customer centricity? It's an intriguing question...

Consider the following two examples and think about what you would do. I can guarantee both are entirely factual...