For any IT Manager, the idea of letting an employee loose within the corporate network, with a device of which he has no knowledge, on hardware with unclear specification and running an Operating System over which he has no control, could lead to nightmares or, at minimum, sleepless nights.

Service Delivery Manager is a role/title that is used in industries ranging from Hospitality to Construction, in fact looking on a well-known internet recruitment site today there were over 10,000 Service Delivery Manager (SDM) roles posted in the past 7 days. Based on this you would expect it to be a role that people are familiar with, but this is not necessarily the case. Frequently our sales teams find the need to explain the SDM role in the context of the IT Managed Service Industry and demonstrate why Service Delivery Management is integral to the services we sell to our customers.