SaintGroup has partnered with Jabra to add an industry leading provider of headsets to its portfolio to complement SaintGroup’s Unified Communications and Contact Centre offering.

Jabra is a leading world class manufacturer of headsets and audio devices in the contact centre, office, unified communications and consumer markets in a growing market that is currently worth over £45m in the UK.

SaintGroup's Professional Services team incorporates a dedicated resource that provides technical assurance for IT projects. The Systems Architect role has multiple responsibilities across the project lifecycle that includes being a technical lead producing the detailed design and ensuring that it is faithfully implemented, and supporting the project manager in resourcing and in applying and developing standards and procedures for technical service delivery best practice.

Continued investment in SaintGroup's Professional Services team allows us to provide our customers with industry leading expertise in the field of managed services, and provide peace of mind to our customers who need to know that they, and their ICT project, are in good and safe hands, and where the left hand does know what the right hand is doing.

SaintGroup Managed Services announces its accreditation with internationally recognised IT service management standard ISO20000. The certification benchmarks SaintGroup’s industry-leading approach and capability in delivering world-class IT managed services, securing the company’s place as a leading UK managed service provider (MSP).

ISO20000 is the accredited standard for the Information Technology Infrastructure Library (ITIL) framework, which provides the only consistent and comprehensive documentation of best practice for IT Service Management. To achieve ISO20000 certification, SaintGroup has to provide the highest standard of services and technical support to external client organisations. Achieving this recognition gives SaintGroup a clear differentiator as it providers customers and partners with a measurable framework for service delivery and the knowledge that they are supported by a solid infrastructure of service excellence. SaintGroup is now one of only a select few IT service based organisations in the UK to achieve accreditation.

The certification is one of several accredited standards SaintGroup has achieved including ISO27000, a series of standards specifically reserved by ISO for information security matters and ISO9001, a family of standards that address various aspects of quality management.  

Partnering with Hornbill, a leading IT software company, SaintGroup consolidated its IT system and overhauled its IT management to not only guarantee ISO accreditation, but provide an increased and more reliable level of service across all interactions. 

“Our customer’s need 24-hour support 365 days a year and we can now deliver the best IT services at all times," says Tim Clegg, Head of Transformation, SaintGroup. “Consistent, effective IT services and support with stronger SLAs based on improved service monitoring and change management have proved a huge benefit. It is thanks to these capabilities that we have been able to maintain customers and attract new ones through the reassurance of fully accredited IT service and support processes.” 

The initial implementation of Hornbill’s Supportworks enterprise service (ESP) and IT service management (ITMS) platforms was so successful at providing a consistent verifiable level of IT services, that SaintGroup went on to run a service transformation project. SaintGroup overhauled its service management framework around a shared and dedicated service desk operation, delivering a consistent approach to service improvement across all support, service and business desks.