From 200 companies across the North West of England, SaintGroup have been selected as one of the six finalists for the 2012 Credit Team of the Year award.

UC Definition – Communications Integrated to optimise Business Processes.

For any IT Manager, the idea of letting an employee loose within the corporate network, with a device of which he has no knowledge, on hardware with unclear specification and running an Operating System over which he has no control, could lead to nightmares or, at minimum, sleepless nights.

Service Delivery Manager is a role/title that is used in industries ranging from Hospitality to Construction, in fact looking on a well-known internet recruitment site today there were over 10,000 Service Delivery Manager (SDM) roles posted in the past 7 days. Based on this you would expect it to be a role that people are familiar with, but this is not necessarily the case. Frequently our sales teams find the need to explain the SDM role in the context of the IT Managed Service Industry and demonstrate why Service Delivery Management is integral to the services we sell to our customers.

SaintGroup Managed Services has appointed Steve Clark as its new CEO. Clark is a highly-experienced IT and telecommunications professional with particular expertise in managed services and connectivity. His appointment follows SaintGroup’s recent 15% year-on-year growth in its core business and marks an exciting new phase for the company at a time when demand for fast-evolving technologies such as unified communications is creating major market opportunities.

With Canary Wharf Group and Deloitte’s undertaking an IT, telecoms and transport infrastructure ‘Stress Test’ in May – which involved companies across the capital (representing about 21,000 staff) testing business’s IT and telecommunication capabilities and how easily their staff could work flexibly – the rise in flexible working, travel disruption and staff unavailability is both expected and planned for.

I recently watched an edition of the Channel 4 program ‘Undercover Millionaire’. Now some will enjoy the fly on the wall documentary, and some will not, nevertheless I couldn’t help but be humbled as several less fortunate folks were given a huge boost by the recognition provided. This reminded me of a recent letter we received at SaintGroup from a customer, importantly, highlighting how the services used impact their ability to deliver to their Core Purpose as a business. “The service SaintGroup delivers makes a direct difference to the lives of people in difficult situations and they are frustrated when hampered in their efforts.  I guess we are the ones that feel the heat when their passion is slowed!”

It is SaintGroup principal message driven both internally and externally, from SaintGroup’s operational philosophy and across each step of any client interaction, and needs to be monitored and measured at every stage.