1st Line NOC Support Analyst

Job ID: MS02020
Department: NOC
Location: Didsbury, Manchester
Closing date: 17th July 2013
Salary: £18,600 plus shift allowance
Benefits: Optional Pension, Healthcare Cashback Scheme, Voluntary Benefits, Life Assurance.

We currently have an exciting opportunity for a NOC Support Analyst based in Didsbury, Manchester.

This role is responsible for providing high quality incident management and fault resolution to customers from our Network Operations Centre. You will incident manage all cases in your discipline working with 2nd line engineering to resolve issues, and personally own cases to your technical level. To be successful in the role it is advantageous to have ISP experience and working to or CCNA qualified.

It is expected that the successful candidate will be a Team player and the ability to work under pressure and drive team output quality, build good relationships with own engineering teams, vendors and customers and own problems and follow through to resolution. The right candidate will have a general understanding of IT Infrastructure, Data, Voice, Security and Systems, knowledge of the ITIL framework for service management and analytical skills and the ability to use them effectively. To be successful you must be customer focused, a willingness to learn, want to progress through the tiered support structure and the ability to communicate clearly in speech and in writing and translate technical concepts to customers and senior management.

Please send your CV and Cover Letter to This email address is being protected from spambots. You need JavaScript enabled to view it.