Job ID: MS02020
Department: NOC
Location: Didsbury, Manchester
Closing date: 17th July 2013
Salary: £18,600 plus shift allowance
Benefits: Optional Pension, Healthcare Cashback Scheme, Voluntary Benefits, Life Assurance.

We currently have an exciting opportunity for a NOC Support Analyst based in Didsbury, Manchester.

This role is responsible for providing high quality incident management and fault resolution to customers from our Network Operations Centre. You will incident manage all cases in your discipline working with 2nd line engineering to resolve issues, and personally own cases to your technical level. To be successful in the role it is advantageous to have ISP experience and working to or CCNA qualified.

It is expected that the successful candidate will be a Team player and the ability to work under pressure and drive team output quality, build good relationships with own engineering teams, vendors and customers and own problems and follow through to resolution. The right candidate will have a general understanding of IT Infrastructure, Data, Voice, Security and Systems, knowledge of the ITIL framework for service management and analytical skills and the ability to use them effectively. To be successful you must be customer focused, a willingness to learn, want to progress through the tiered support structure and the ability to communicate clearly in speech and in writing and translate technical concepts to customers and senior management.

Please send your CV and Cover Letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Job ID: MS0208
Department: Field Operations
Location: South West
Position Type: Permanent
Closing date: 22nd May 2013

We currently have an exciting opportunity for a Customer Service Engineer.

This role is responsible for maintaining and repairing the current range of supported equipment on the assigned contract with the least amount of Technical Support. The successful candidate must follow established Company Policies and Procedures with minimum direction from the Line Manager.

Key Responsibilities of the role include:

Ensure all test equipment is correctly labelled, calibrated and sealed. Utilise spare parts available efficiently

Manage user’s expectations around hardware failures, arranging the swap out of equipment from stock and ensuring minimal downtime at all times.

Manage stock location to ensure parts are utilised in a cost effective manner, all parts returns are recorded on the correct documentation and all used parts are returned within 5 working days.

Assist the Customer as and when required in such other areas of the Customer’s operation as agreed being sensitive to Customer requirements and responsible for setting Customer expectations, ensuring these are fulfilled.

Feedback to Technical Department any repetitive problems to ensure that the problems can be addressed to the appropriate personnel.

Use of logical methodology in fault finding and repair to ensure minimum down time of equipment. Be able to solve difficult and intermittent problems and know how to use any relevant diagnostics in the repair of the equipment.

Report any problems that may jeopardise a swift and professional repair. Escalate the problem in a correct and timely manner as per the escalation procedures.

It is expected that the successful candidate will have technical knowledge of the assigned specialty area, including general principles, theories and practice. The right candidate will possess the ability to function as either the technical expert in a single highly complex and integrated technical area, or as the technical expert in multiple complex technical areas. The lastly, the role will require an in-depth understanding of Technical Support, Contract Sales, Bench Repair and Contract Administration functions and their relation to the Customers operation.

Please send your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.